CAPABILITIES
What it can do in a conversation.
Every operation below is a tool the assistant can genuinely call. Nothing unfinished is on this list; the unfinished things have their own list, at the end of the page.
4channels
3reply languages
9tools
A SAMPLE CONVERSATION
One conversation, five tools
The exchange below is a sample. The name on the right is the name the tool behind each reply carries in the code.
Hi, do you have room for four tonight?
Hello. Tonight 19:00 and 21:00 are free. Which shall I book?
Alət
check_availability
Make it 19:00
Booked: tonight at 19:00, four people. Send me your name and I will confirm.
Alət
create_reservation
What is on the menu for vegetarians?
There are three dishes in the vegetarian section. Sending them with prices.
Alət
get_menu
I want to place an order, do you deliver?
We do. Let us build the basket here, then I will take the address and send the payment link.
Alət
create_order
Last time the order was wrong, can I speak to someone?
Of course, I am passing this to our team. One moment.
Alət
escalate_to_human
A sample exchange. Not a real customer.
Nine tools, nine jobs
The list is the set of tools the assistant can call. There are nine because there are nine tools.
Shows the menu and catalogue
When a customer asks what you sell, it shows the menu, the prices and what is available, inside the conversation.
Answers about opening hours
Says whether you are open, what happens on public holidays, and your hours, exactly as you entered them in the dashboard.
Checks what is free
Before booking, it checks which times are open and gives the customer a choice.
Writes the booking down
Records the table or the appointment in the system and confirms it in the same conversation.
Cancels a booking
When a customer changes their mind, it handles the cancellation itself, leaving you nothing to do.
Takes the order
Builds the basket in the conversation, takes the address, and puts the order in your dashboard. If your payment provider is connected, it sends the link there too.
Reports order status
Answers "where is my order?" without the customer having to go and look.
Hands over to you
When it is not sure, it does not invent an answer: it passes the conversation to your team and flags it in your dashboard.
Collects feedback
Records a customer's review, complaint or suggestion and shows it in your dashboard.
Wherever the customer writes
Four channels, one list of conversations: WhatsApp, Instagram, Telegram and the chat on your website. How many you can connect depends on your plan.
Whatever language the customer writes in, that is the language they get back
The assistant recognises the language itself and replies in Azerbaijani, Russian or English. It also understands Azerbaijani mixed with Russian or Turkish words, so "zakaz eləmək istəyirəm" is an ordinary sentence to it.
We set up the WhatsApp and Instagram connection for you, and it becomes possible after Meta business verification. Telegram and the website chat do not wait on any verification.
What it does not do yet
This list is part of the page too. The things below do not work, we do not sell them, and they are written into no plan.
It does not answer phone calls
We are working on a voice agent that answers calls. We are not writing down when it will be ready, because we do not know. There is no minute limit in the plans either — no such limit exists yet.
It does not turn a voice message into text
A voice message appears in the conversation and the customer is asked to send the question in writing. Turning it into text is being worked on.
There is no SMS channel
There are four channels: WhatsApp, Instagram, Telegram and the website chat. SMS is not among them.
